Terms & Shipping

Shipping.

We ship worldwide.

It takes 3 to 5 working days to process your order and 2 to 14 days for delivery depending on where you live. All our products are sent from our trusted print partner in The United Kingdom. After your order you will receive a track and trace link so you can follow your order.

My order should be here by now, what should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I received a wrong/damaged product, what should I do?

Wrong and damaged items will get a free replacement if eligible. Please send a photo, description and your order ID to sales(@)tokiozoo.com.

What’s your Return Policy?

All sales are final so make sure you use the size chart to find your perfect fit. For more information on how to get the perfect size check out the size guide.